1.1 The Seller is MaroBMW Spares Ltd, registered in England and Wales at Companies House No. 7811517. Registered Office Unit 4 Cookley Wharf Industrial Estate, Leys Road, Brierley Hill, DY5 3UP, United Kingdom. VAT registration number 138559283.
2. Order process
2.1 Internet offers relate to internet transactions only and may not be available in store. Likewise, temporary or local special offers in store do not apply to internet prices unless expressly specified.
2.2 Our display of products on our website is an invitation and not an offer to sell those products to you. An offer is made when you place the order for your products. However, we will not have made a contract with you unless and until we accept your offer. Products are subject to availability. If we are unable to supply the products, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the products.
2.3 Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the products you have ordered are dispatched from our warehouse to be delivered to the address you have given us.
2.4 Very occasionally an error may occur resulting in the products described on our website not being the products actually available for sale. If this occurs your order will not be or have been accepted. We may ask you whether you wish to purchase other products we may have available or the products which may have been dispatched to you in error. If so your order will be amended. Otherwise, we will treat any order as cancelled and any incorrect products dispatched will be subject to full refund.
3.1 All items purchased on our website must be paid for by PayPal. We currently do not accept payments by Credit or Debit cards over the phone. As an alternative method of payment, we can also accept Bank Transfer when previously enquired. Any part can be collected from our warehouse by prior arrangements. Items that are collected in person must be paid for by cash on collection.
3.2 You will be charged the current price for buying products from our website at the date you place your order. All prices are displayed on our website and are inclusive of VAT (where applicable). We reserve the right to amend prices if there is a change in the rate of VAT. For delivered to the EU, this price includes VAT (or VAT equivalent) at the current rate. Although this price is the same for deliveries outside the EU, where VAT (or VAT equivalent) may not be applicable, customers are not entitled to any discount or refund to account for the differences in tax treatment and will pay the same price for the item as a customer placing an order for delivery to the EU. Other components of the total price at the checkout, including delivery charge, may vary for each customer.
3.3 A delivery charge will be applied at checkout.
3.4 We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the products at the correct price. If we are unable to contact you, we will treat the order as cancelled. We will not accept an order if there is a pricing error.
4.1 We deliver to most UK addresses excluding PO Boxes & British Forces Post Offices. Orders placed for excluded addresses will be cancelled and a full refund will be given if you have already paid for the products. For more details please visit our Postage & Return Page
4.2 We may also offer international delivery to a number of countries, prices will vary depending on the product purchased & destination country.
4.3 Orders may generally require a signature to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that delivery has been received by you or the person, to whom the order is addressed. If no one is available to accept the delivery you will receive a card to advice that a delivery has been attempted and that the product(s) have either been left with a neighbour/safe place or returned to the delivery depot.
4.4 For Next Day deliveries please be aware that orders will only be delivered the next working day if the order is placed before 12pm. If the order is placed after 12pm the order will be processed as soon as possibly but delivery may not arrive until the second working day. Working day means all days from Monday to Friday, excluding bank holidays.
4.5 It is your responsibility to ensure the delivery address is ready and able to accept delivery of the product, in particular that there is space for any delivery vehicle to make the delivery.
4.6 For any orders delivered to freight forwarding companies, Hotels, B&Bs, storage, etc. nominated by you as accepting delivery on your behalf, we shall have no liability to you in respect of any product which is damaged following acceptance of the delivery by these locations on your behalf. These goods are at your risk on and after delivery to these locations and/or carriers.
4.7 We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems.
5. Cancellation & Returns
5.1 If, for any reason, you wish to do so you have the right to cancel any order you have placed. You may cancel an order at any point from placing the order up to fourteen (14) calendar days, from the day after delivery of the product(s) to you. This is in line with the Consumer Contracts Regulations 2013.
For further details on returns & refunds, please visit Postage & Return page.
6. Product description
6.1 Part compatibility list may occasionally contain errors or missing some data, it is displayed as a guide only. It is buyer’s responsibility to make sure the part is suitable for their vehicle before placing any orders to avoid unnecessary returns and cost. It is best to compare part numbers where possible or seek further advice from us. Buyer should contact us with VIN / chassis number or UK registration number of the vehicle in question or use Request a part form on our page.
6.2 All parts we are selling are UK specification meaning they are removed from right-hand drive vehicles. Terms Off Side = The Drivers Side of the Car, often shorten to O/S & Near Side = The Passenger Side of the Car, often shorten to N/S describing respectively right & left side of the UK Right Hand Drive vehicle from the position when sitting in the driver’s seat.
6.3 Listings for car body panels will often state the condition and the colour of the paint including paint codes. We cannot guarantee paintwork shade on such items, therefore re-spray should be considered to match the vehicle’s colour.
6.4 All our items are classified as used, unless specified otherwise and may have general marks including, but not limited to, scratches, dents, stains, stone chips, etc. If these defects do not affect performance or purpose usage of the part they may not be highlighted in the product’s description.
6.5 Any part of the vehicle’s restraint system such as (but not limited to) airbags, seat belts, pre-tensioners, airbag safety modules are sold on at buyer’s own risk. We will not take any liability for the failure of such items. In these cases, buyer should seek manufacturer’s warranty/advice on recalled products.
7.1 Most of our items will carry a 45 days warranty, only parts shown on your invoice/receipt are covered by the guarantee/warranty.
7.2 If any part supplied by ourselves proves to be faulty during this period, it may be returned to us for an exchange. If no exchange is available a refund will be given.
7.3 Any part(s) correctly supplied by us and returned to us within 14 days is subject to a 20% handling charge at the manager’s discretion.
7.4 This guarantee/warranty is void if any part supplied has been tampered with in any way i.e seal broken, taken apart etc. Please note all parts supplied, are marked with our company stamp/initials, and tamper proof labels, removal of these marks will invalidate your guarantee/warranty.
7.5 No parts may be altered, modified or dismantled in any way (except for routine service adjustment) without our permission. Failure to comply with these terms will invalidate your guarantee/warranty.
7.6 Our guarantee covers parts only, it does not cover any labour charges or from any faults arising from the fitting of this part.
7.7 Items classified as “spares or repair” are not subject to warranty.
7.8 All engines purchased must be fitted with a new timing belt/cam belt/chain and filled with new oil upon installation. Failure to follow this procedure will result in the guarantee/warranty being rendered null and void.
7.9 Gearboxes must be filled with new oil upon installation. Failure to follow this procedure will result in the guarantee/warranty being rendered null and void.
7.10 Please ensure all goods are checked thoroughly before being signed for. The words unexamined or unchecked on the delivery note/docket are not acceptable. We will not be held responsible for the refund of goods damaged in transit if they have been signed for as in good condition.
8.1 The reproduction of colours is as accurate as the photographic and production process will reasonably allow.
8.2 All risk in the products we supply to you, in particular the risk of any loss or damage, shall pass to you on delivery of the products to the address you specify in your order.
8.3 We shall not be liable for any indirect losses you may suffer, including any loss of profit, income or anticipated savings as a result of our failure to comply with these terms or our negligence.
8.4 These terms, constitute the entire terms on which we will provide products to you and cancel and supersedes all prior arrangements and representations, whether verbal or written.
8.5 We may amend these terms from time to time at our discretion without notice to you. Any amends will be posted on this website and will supersede any terms and conditions previously published by us.
THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS